Veiltra sells digital memberships with immediate access to Discord roles, bots, and dashboards. Please test questions in Discord before purchasing. Where consumer law mandates a cooling-off right that cannot be waived, that law controls; otherwise this policy applies.
1. Digital goods & immediate performance
When you complete checkout, we begin performance immediately by assigning Discord roles and enabling Service access. By purchasing you expressly request immediate delivery of digital content and acknowledge you may lose any statutory withdrawal/cooling-off right once access is granted, to the extent permitted by applicable law (including EU Consumer Rights Directive implementations where you consent to immediate performance).
2. All sales final (default rule)
Except where mandatory law requires otherwise, all purchases — including Elite, Ultra, upgrades, renewals, promotions, and add-ons — are non-refundable. Unused days in a billing cycle are not prorated for cash refund when you cancel mid-cycle.
3. Cancellations
- You may cancel auto-renewal at any time through the billing provider portal or flows we provide.
- Cancellation stops the next renewal charge; access continues until the end of the already-paid period.
- Cancelling Discord membership or leaving the server does not automatically issue a refund.
4. What does not qualify for a refund
- Change of mind, buyer’s remorse, or unused time after access was granted.
- Dissatisfaction with lobby difficulty, SBMM, teammates, or in-game results.
- Queue wait times, temporary region capacity, or short maintenance windows.
- Game patches, playlist changes, or platform outages outside our control.
- Account sharing, Terms violations, or suspensions for abuse/fraud.
- Purchase on the wrong Discord account (contact support promptly; transfers are discretionary).
- Failure to read the Service description, FAQ, or Discord announcements.
5. Discretionary credits
If a prolonged Veiltra outage (typically continuous multi-day failure of core bot access across regions, excluding game/platform downtime) makes the Service substantially unusable, contact Discord support. We may, at our sole discretion, offer service credit, an extended term, or a partial refund. Discretionary remedies are not an admission of liability and do not create a precedent.
6. Duplicate / erroneous charges
If you were charged twice for the same period due to a processor error, contact support with invoice IDs within 14 days. Verified duplicates will be refunded or credited.
7. Chargebacks & payment disputes
- Contact Veiltra support before filing a chargeback or payment dispute.
- Unwarranted chargebacks may result in immediate permanent suspension, collection of amounts due (including processor fees where allowed), and reporting to fraud prevention partners.
- We will provide the processor with evidence of digital delivery (role grant timestamps, usage logs).
8. Promotions & trials
Promo pricing, coupons, and trials are subject to their stated rules. Abuse of trials or stacking of incompatible offers may void the promotion without refund of the remaining balance.
9. How to request help
Open a ticket in the Veiltra Discord with: Discord username/ID, approximate purchase time, plan name, and payment receipt/email. We aim to respond within a reasonable period during staffed hours.
10. Changes
We may update this Refund Policy by posting a new version. The policy in effect at the time of purchase generally applies to that transaction, except where law requires otherwise.
11. Contact
Billing and refund inquiries: Veiltra Discord support only (do not email card details in public channels).